In preparation for your visit

• Please arrive 15 minutes prior to your appointment. Your therapist will provide you with robe, towel & slippers for your added comfort.

• Your visit includes access to our Steam Room & Sauna please bring your own swim wear. If you wish to use our steam room & sauna prior to your Spa Treatment please arrive 30 minutes prior to your appointment.

• A patch test is required for waxing and tinting. Please book patch test at least 24 hours prior to your appointment.

• Guests must be over 18 to use our facilities.

• Please advise of any medical conditions, as consultation with your doctor may be required in advance of specific treatments. Please advise if you are pregnant.

• If you have a Gift Voucher please present on arrival.

• We want to provide a relaxing and tranquil experience for all our guests and we respectfully request all visitors to observe this. We request you switch off your mobile phone & dedicate sometime to yourself!

Relaxation Suite 30-minute Complimentary use with all treatments over 55 minutes.

Lateness Policy Please be advised that if you arrive late for your appointment, we may need to do a reduced service but the full-service charge will still apply. If you are more than 15 minutes late for your appointment, we may need to refuse the treatment but full charge will apply.

Cancellation policy 24 hours’ notice is required to cancel an appointment & we will endeavour to rebook another time to suit you. Any cancellation within 24 hours will incur a 50% charge or 75% within four hours of cancelling. A no-show will incur full charge.